Mural Link
Participant management for global clinical trials.
- Industry
- Healthcare / Clinical Trials
- Platform
- Web app
- Services
- SaaS Platform, Web Application, Payments
- Stack
- React, SPA, Payments
About
Mural Link is Mural Health's participant-management platform for clinical trials. It helps trial sites look after participants end to end — fee-free global payments, travel coordination, and communication between sites and participants.
TechknockLabs worked on the platform's web application, including the staging environment used for QA.
Challenge
- Trial participants are spread across countries, currencies, and payment methods.
- Sites juggle stipends, travel bookings, and messages across disconnected tools.
- Clinical data and participant details demand strict privacy and access control.
- The product had to be simple enough for busy site staff with minimal training.
Timeline
Worked with the product team on site and participant journeys.
Designed role-based flows for sites, sponsors, and participants.
Delivered payments, travel, and messaging modules in weekly increments.
Staging environment, regression testing, and continuous releases.
Our approach
- Built a single-page React application with clear, role-based workspaces.
- Integrated global, fee-free payouts so participants are reimbursed quickly.
- Added travel coordination and secure messaging inside the same platform.
- Set up a dedicated staging environment so every release is QA'd before production.
Key features
Global payments
Fee-free stipends and reimbursements to participants worldwide.
Travel coordination
Book and manage participant travel for site visits.
Site–participant messaging
Secure communication between trial sites and participants.
Role-based access
Separate, permissioned views for sites, sponsors, and admins.
Tech stack
Results
- One platform replaces the spreadsheets and point tools sites relied on.
- Participants get paid faster, which supports retention across a trial.
- A QA-first release process that keeps a regulated product stable.
Next project
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